Terminal Logistics
Streamlined Returns and Replacements Procedure
Service Logistics undertakes an integrated returns and replacement procedure. Initiated from the technical help desk after agreement is made, we will either collect an item or swap it if replacements are required.
Collections are undertaken by a courier or if required with the use of an engineer, either way a full process audit ensures the valuable items are returned.
Swaps are either undertaken with a courier using a secured plastic box to take out the new item and return the replaced item, security seals are deployed both ways. Alternatively a swap can be undertaken using an engineer if technical input is required.
Collection
Swaps and Collections Courier or engineer delivery and collection.
Security
Courier or engineer swap using security sealed tote boxes.
Monitoring
Return monitoring and stock management.