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Technical Helpdesk

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Service Logistics has a highly developed technical help desk, supported by a team of trained technical support staff.

The technical help desk is open 364 days a year and fully staffed from 08:00 to 23:00 hours. This comprehensive support is extended even on weekends and bank holidays, covering the hours from 10:00 to 17:00.

The technical help desk is underpinned with the latest support equipment that includes a state of the art ‘VOIP’ telephony system with voice recording and disaster recovery.

The Service Logistics technical help desk is process controlled to establish fully automated KPI and SLA data, ensuring total customer satisfaction. The technical help desk is co-located with the distribution centre in a modern industrial estate in the midlands.

The entire process and application employed by the technical help desk ensures completed product tracking, product history and customer/user database management.

Fully Trained Technicians

Fully operational 364 days a year

Inbound and outbound telephone system

Call monitoring and KPI control

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Explore all terminal services

Terminal Logistics

Pre Live host testing and integrated returns and replacement procedure.

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Terminal Configurations

Merchant specific terminal pre-configuration and refurbishment of credit card terminals.

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Courier & Engineer Installations

Courier and Engineer on site install and training along with a team of trained technical support staff.

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Consumables

Supplier of terminal consumables including paper rolls, accessories and spares.

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Technical Help Desk

Fully Trained Technicians Fully operational 364 day a year.

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Warehousing & Storage

Storage facility is co-located with the technical help desk to insure close working processes.

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